Frequently Asked Questions

Can I enrol on a casual basis?

We prefer term enrolment, as the continuity helps children build confidence. Casual classes are available at $32 per session, in classes that are not full. Casual spots need to be booked the day before.

Can I drop in to a class before committing to a term?

Yes. Drop-in classes are $32 and are subject to class capacity. A drop-in does not guarantee that the spot will be saved for you.

How do I book a casual drop-in class?

When you start booking a drop-in, the system may first offer a whole-term enrolment — that’s where most people get stuck. To book a single casual class instead, from your customer portal:

  1. Click Classes.
  2. Select your location from the dropdown menu.
  3. Click the day the class runs (e.g. Friday), then click the arrow to open the class booking.
  4. Select the child you’re booking for, then click the Show bookings link.
  5. Select the class date and click Save.
  6. Complete payment and accept the terms and conditions.

Done! Your class is now confirmed and showing on your Dashboard. For the full drop-in FAQs, see the Drop-in Classes page.

I have a younger child too — can they come along?

Absolutely. Siblings under 6 months attend free of charge, and siblings over 6 months receive a 50% discount. Please register every child who comes to class when you enrol — including the free under-6-month-olds — so we know who’s in the room. Your older child attends their age-appropriate class while younger siblings enjoy the activities too.

How do I enrol siblings?

Register the oldest child first online, then add your younger children. To book siblings into the same class and make sure the discount is applied, call the office on 0431 338 143 or send us a message. All children must be registered.

What if my child does not react the same as other children in class?

Every child responds in their own way. Some watch quietly while others dance and move freely — all children are absorbing what goes on in their own way.

Can I join in even if the term has started?

Yes. Enrolment is open throughout the term, and fees are prorated for the lessons remaining — so you only pay for the classes you attend.

What do you do in classes?

Classes are mat-based, with the carer on the mat together with their child. We teach children the fundamentals of music — beat, pitch, rhythm and tempo — through singing, dancing and movement, finishing with a drum jam.

Can I take photos or videos in class?

You’re welcome to take occasional photos or short videos of your own child only — please don’t film or include other children, and be mindful of other families. Keep phones on silent, and take any calls outside so the class isn’t disrupted.

Why do we sing some of the same songs every week?

Repetition builds confidence and familiarity. It helps children absorb the material and develop their own favourites.

How long are classes?

Classes run for 45 minutes, and terms are 10 weeks — shorter if there are public holidays.

Do you offer make-up classes?

Yes. Full-term students receive two make-up classes per term, used within the same term. To book one: log your child’s absence online at least 2 hours before class, then book a make-up within the next two weeks — email the office to book one for later in the term. Make-up availability varies, so we can’t always guarantee your usual day or venue.

How do I log an absence and book a make-up online?

To record an absence (at least 2 hours before class), log in via the Parent Portal, then:

  1. Click Makeups.
  2. Click the date you need to record an absence.
  3. Click Mark Absent and confirm.

To book a make-up, go back to Makeups, then:

  1. Click Enrolments.
  2. Click Book Makeup.
  3. Select the date and location, then click Save.

If a suitable date isn’t shown, contact our office at info@einsteinzmusic.com.au or call 0431 338 143.

How do I contact you if I have more questions?

Call us on 0431 338 143 or send us a message — we are happy to help.

Do you offer Early Learning Centre and After School Care?

Yes. Contact the office for availability and enrolment details.

What happens if I’m late picking up my child from After School Care?

Late pickups incur a fee of $2.00 per minute, capped at $50.00.

Can I get a refund or make-up if my child misses an Early Learning Centre or After School Care session?

No. There are no refunds, credits or make-up sessions for missed Early Learning Centre or After School Care days.

My Dashboard is blank / I can’t see any classes — what’s wrong?

If you’ve created a profile but haven’t added your child yet, the booking screen will look blank. Go to your profile, add your child, and the classes for their level will appear straight away.

How do I change my child’s class level?

Class levels follow your child’s age and stage. If you’d like to move your child to a different level, please get in touch and I’ll sort it out for you — call or text 0431 338 143 or email info@einsteinzmusic.com.au.